Hotel Management & many Exciting Careers

Hotel management is a growing industry that opens many exciting careers. Hotel managers are responsible for every aspect of the hospitality like- customer service, food quality etc. Scheduling meeting, conference planning, transportation service and all other services provided to the guest and visitors. Hotel management has a key role and responsibility in keeping up to the name and reputation of the hotel or motel by managing the rest of the staff efficiently.

Hiring new employee and providing training to them, supervising others members in the hotel comes under hotel management. Scheduling shifts, assigns duties to the subordinates, writing reports, negotiating with the vendors and various events also comes under the hotel management.

Hotel and motel management professionals enjoy discount rates in travel and lodging amenities. Hotel employees enjoy discount rates in travel and lodging and this can be especially attractive for those who love traveling, but Starting stage may require a lot of struggle and hard work to reach a higher position, there may be lot of earning as perks excluding regular salary.

 

Unusual characteristics THAT will sell your Empty Hotel Rooms

Today’s consumers are looking for something more a relationship with an organization that will truly enrich their lives.As a result,organizations are discovering that the only sure way to establish strong and lasting connections with their clients or customers is by providing them with experiences that are unique,memorable, delightful,comfortable,and deeply rewarding.The sheer drama of what goes on in a hotel makes the life of a hotelier inherently interesting.

There are Probably several reasons for the widespread interest in the Hotel business. One factor is that everyone knows or I can say they think they know the hotel business. we’ve all stayed in hotels, experienced great and not-so-great service in them,and developed strong opinions about what we like and what we don’t like. Another is the intimate nature of the services hotels provide: hoteliers get to know and cater to some of the most personal needs of their clients, which creates some daunting challenges and generates some colorful stories. People come to hotels for many of the most important moments in their lives, from bar mitzvahs,sweet-sixteen parties,weddings, honeymoons,and anniversary celebrations to crucial business meetings,family reunions, and once in-a-lifetime vacations. The sheer drama of what goes on in a hotel makes the life of a hotelier inherently interesting.

In today’s world, most brand hotels having some “Hotel Rooms for Sale” or having some “Cheap Hotel Deal” to turn more heads into beds. as well as many organizations of every kind- not only businesses but also government agencies, cultural institutions,and not-for-profit groups are experiencing huge difficulties in attraction and retaining clients. competition is intensifying, consumers are becoming more demanding, and old ways of creating customer loyalty have lost much of their impact. and with the communications media becoming ever more interactive and fragmented,it is becoming harder and harder for organizations to convey a strong and convincing message to the general public.

Getting people to come back to your hotel every time they need a reservation is what every hotelier needs to learn.  Of course, in order to make this happen you must provide a positive experience for your guests at all times.  In addition, if you can sweeten the offer to make guests return again, they are more likely to do so if they sense that you are genuinely trying to serve them and you need them.  This means creating deals and offers that they cannot pass up.

In this difficult environment, offering good product or a useful service is no longer enough. Today’s consumers are looking for something more a relationship with an organization that will truly enrich their lives.As a result,organizations are discovering that the only sure way to establish strong and lasting connections with their clients or customers is by providing them with experiences that are unique,memorable, delightful,comfortable,and deeply rewarding. and this is exactly what the best hoteliers have always specialized in doing.

 

5 Don’ts every hotelier needs to know in hotel business

DON’T TRY TO GO TOO CHEAP

If you have a hotel that is affiliated with a brand name such as a Hilton or Holiday Inn, it will have to be kept up to their exacting standards.  This means that you can’t get the idea of trying to cut corners on maintenance or any other part of the property.  They will find out and you will be in trouble.  For example, the Hilton hotel in Atlantic City has been recently barred from using the Hilton name.  This is because of the declining state of the maintenance at the facility.  Hilton did not want guests to associate the poor state of the hotel with its name, so the hotel is now known as ACH.  This means that those guests who typically prefer to stay with a Hilton hotel will now find somewhere else to make a reservation.

DON’T FORGET THE PURPOSE

The purpose of hotel business is to make money by providing value added amenities and more to every single Guest. This goes along with every areas such as housekeeping, front desk, management and technological investments such as websites. E.g. Websites are made to look good, but to be functional at the same time.  This is especially true with hotels.  Guests want to be able to check availability of a  hotel deals and make reservations.  While a flashy website is great, if you are considering a change, make sure that is still appeals to the consumer and they can easily find the information that they are looking for.

DON’T IGNORE A CRISIS

In the summer of 2010, many hotels across the nation and especially in New York City, saw an outbreak of bed bugs.  These tiny, but gross insects quickly become a top news story.  Some hotels tried to sweep the mess under the rug, but if there is such a crisis on your hands, you best bet is to deal with it straight away.  Acknowledge that there is a problem and immediately announce how you are going to deal with it.  This will reassure your current guests as well as those who have already made reservations for a future stay.

BE WARY OF LOGO CHANGES

You see this happening in other businesses such as the Gap and Starbucks.  A marketer gets the idea that the company’s tried and true logo is too old and must be changed to something that is new and refreshing.  However, in the case of these two examples, the public rebelled and the old logos were quickly reinstated.  If you are a hotelier who is thinking of updating your logo, be sure to do some research and see how the current one is perceived by clients.  It may be that your logo has a strong association between your clients and your image and it would be a bad idea to change it.  Always remember that most people don’t like change and you don’t want to fix something that isn’t broken.

don’t FORGET to set a budget for Marketing

When you invest in advertising always be sure to check and see if you are getting a decent return on your investment.  You can have a very creative campaign, but if it is not bringing in the clients, then you will need to turn to other methods to get the business you need. Remember, some investment does not show returns right away but can take some time “to build the brand image” in people’s mind. So if you are looking to run your hotel for few years and then sell it, then you probably don’t need much marketing as you are looking for transient guests showing up randomly at your front desk. You will suffer on the long run without doing any kind of marketing and guest loyalty programs in place for sure. That is why, it is important to know if this is what you plan to do for next 10 or more years and work with a partner in implementing the right message for your property. Engage with your guests through email and postcard marketing as this is a great way to spread the word and build loyal followers for your brand. Invest a portion of your budget on soliciting guest feedback and implement it during your next quarterly update for your property. Offer better deals to your repeat guests and treat them as special guests during their stay. This is all part of investment you can make to let your property shine in the minds of your customers. A lot of hoteliers fail to realize this and wonder what others are doing get ahead of them inattracting more and more guests.

 

“Snore absorption” rooms to help sleep well

According to new research, three in 10 U.K. couples have come close to splitting up because snoring is coming between them. as well as more than half 1/2 of U.K. couples are losing between one and 5 hours sleep a night due to the snoring and snuffling of their partners. That’s up to a decade of lost sleep over a lifetime.
The IHG chain is introducing “snore absorption” Hotel rooms to help  sleep-deprived tune out their nasally impaired partners. The technology includes sound proofing walls to absorb loud frequencies; sound-absorbing head boards; anti-snoring pillows; anti-snoring bed wedges; and a white noise machine.Thats really amazing.

The rooms were trialed at the Crowne Plaza London The City from 27 June to 1 July. There are now 10 hotels in the Middle East and Europe, including in Spain, Portugal, Britain and France that feature the technology, according to ABC News.

 

Hotel and a Breakfast

• Encourage your team to take the customer journey
• Are the glasses next to the fruit juice?
• Are your bowls, cereals and milk arranged logically for guests to pick up the bowl, help themselves to cereal, then pour their milk?
• Is there anywhere to place fruit juice, tea or anything else guests already have picked up?
• The guests’ sequence is plate first, bread second, then spread followed by jam. It frustrates them to find they’ve sat down and forgotten their butter.
• If guests make their own tea  they  had to empty teabags out of the pots to make their tea.

• Depending on what you use for hot water or coffee, check how well this dispenses.
• Check to make sure your utensils match the items with which they’re paired. If you serve fruit, is this cut into spoon-sized chunks, or elegant slices?
• Cold rubbery toast is a big criticism of many a hotel breakfast. But do rotary toasters perform any better?
• If you use lids on your hot dishes, are the dishes labelled so guest don’t need to open each one to find the bacon?

Look and learn how well your layout works for your guests. Watch for your bottlenecks, and rearrange accordingly. What are the things that guests constantly ask for when it’s there already? How much to-ing and fro-ing is there from table to buffet?

Make your breakfasts memorable, for the right reasons, and leave your guests relaxed with a positive last impression and an incentive to come back.

 

PCI-DSS is Important Security for Hotels

Before you commit to any suppliers, ensure that PCI-DSS standards are adhered to, or it could be a costly mistake. A recently-published study underlined how important security is 4d hotel sectorn how vital it is 2 choose partners that r PCI-DSS(payment card industry data security standards) compliant . Of all security breaches where credit card information was stolen, the largest sector by far to be hit was the hospitality sector. In particular the SpiderLabs study says: “Out of the 218 data-breach investigations from 24 countries the company studied, 38 percent of the attacks occurred on hotels. And once the attack occurred, it took an average of 156 days for the business to realize it.”

source: http://www.creditcards.com/credit-card-news/spiderlabs-study-hotels-credit-card-fraud-1276.php

Unlike most providers in the booking engine space, Bookassist has full PCI-DSS compliance and takes security extremely seriously. Security has been one of the cornerstones of development at Bookassist since its inception, and the booking engine administration system has sophisticated user management to ensure PCI-DSS compliance in the hotels’ internal use of the system.

 

US Hotel Occupancy Rises 6.2% to 65.4%

The U.S. hotel industry reported increases in all three key performance metrics
during the week of 15-21 May 2011.
In year-over-year comparisons, occupancy rose 6.2 percent to 65.4 percent, average daily rate increased 5.1 percent to US$103.23, and revenue per available room finished the week up 11.6
percent to US$67.52.
The U.S. hotel industry reported its strongest weekly performance since early April,” said Steve Hood, senior VP at STR. “We are hoping this momentum will continue through Memorial Day weekend and into
the summer travel season
Among the Top 25 Markets, four achieved double-digit occupancy increases:
Denver, Colorado (+20.4 percent to 81.2 percent); Detroit, Michigan
(+20.2 percent to 66.1 percent); Tampa-St. Petersburg, Florida
(+18.8 percent to 62.9 percent); and Philadelphia, Pennsylvania-New Jersey
(+10.0 percent to 81.9 percent). Nashville, Tennessee
(-7.7 percent to 67.7 percent), and New Orleans, Louisiana
(-6.0 percent to 69.4 percent)
reported the largest occupancy decreases.

http://www.hotelnewsresource.com

 

Hilton and Starwood Hotels & Resorts

The eyes of the world will be upon us for at least two days and maybe for four or five days. We already have a strong leisure brand; APEC gives us an opportunity to position Hawaii as a place for high-level meetings and more.
Two of Hawaii’s largest hotel  Hilton and Starwood r likely to host three of the top countries at the 2011 (APEC)Asia Pacific Economic Cooperation summit in November, and other hotels cleared for the high-level international event are in the final stages of negotiations and they also be adding jook, fried doughnuts and hot soy milk .
Starwood Hotels & Resorts will host China at the Sheraton Waikiki.
Sources said that the Hilton Hawaiian Village is close to signing the U.S. delegation for APEC who is familiar with APEC plans in Hawaii. The chain also could host Japan at its Prince Kuhio resort.
With these bookings and others, Hawaii is about a third of the way to realizing the 120,000 or so hotel nights that will be booked in connection with APEC thats really awesom.

 

The Knowland Group

The Knowland Group, a leading provider of business development solutions for the hospitality industry, has recently hired a new Director of Call Center Services for their Event Booking Center. Larry Sterling’s background in managing business development call centers will serve Knowland well as the EBC continues to experience high levels of client and employee growth.

full info at: http://www.hotelnewsresource.com/

 

How to Create Loyal Clients & In Doing So Steal From Your Competition

By Don Farrell

You are on a city bus, train or a plane going somewhere and you strike up a conversation with the person next to you. You find out they plan a major meeting at least once a year that you would like to have at your hotel. You tell them this and you get the business. Is there anyone out there reading this that thinks this is highly unethical? Besides me?
I think this is unethical because that same person has been using your competition for many years now and you did not know it. Long ago you could have had this event at your hotel, providing for your employees and their families; providing for the hotel ownership so they could have afforded to invest in needed capital items; helping your brand grow stronger each booking at a time; making it easier for lenders to say yes to investments needed to keep your hotel competitive and the list goes on to your vendor partners, community and so on. It begs the question ‘how happy or unhappy has the client been at your competition?’ Would that person have moved to your hotel much sooner if you would have bumped into them, sat next to them, or better yet….you planned to meet them sooner? Sitting here right now you do not know who they are or who they work for but you plan to find these kinds of opportunities each and every day. If you don’t do that now, you certainly should. There are many people who are counting on you to provide for them and the truth is some of these employees counting on you don’t even know who you are, or what you do or how much power you possess to impact their livelihoods, but man they need you none-the-less.

In one of the fifty stories I tell in my new book, ‘Ethical Theft’, I would go up to a meeting that would be breaking at my competition and I would approach the person closest to me and ask them who the person in charge is. He would point out the person to me and I would wait until that person would finish whatever they were doing before I would approach them with my business card in my hand. I would say something like ‘this is not the right time or place to go into this, but I wanted you to know that I would love to have this meeting at my hotel. Could I please make a call on you after this meeting is over this week to talk about it?’ 85% of the time this person would either think or say I was crazy. I would say ‘I don’t know if I am a little crazy doing things this way, but I what I do know is that I am more confident in my hotel to do a better job for you….that’s why I do it.’ If it is a sales meeting that is taking place I have often been brought into the meeting room after everyone has returned from the break and sat down. The leader of the session would announce what I just did and would ask if any of them would be willing to do that….sometimes a hearty applause would follow. I said 85% kept an open mind, the other 15% would think that I was nothing short of a river pig and would not want to have anything to do with me….probably a bunch of accountants. If I could bat .850 and impress 85% of the people I first meet then those are pretty good odds that I can live with.

full article:http://www.hotelnewsresource.com